Several users have the problem of their Samsung TV volume being stuck or not functioning.
There are several explanations for a Samsung TV volume stuck issue, but in most circumstances, the issue is fixable.
In case the volume of your Samsung TV is stuck or not functioning, you must reset the Smart Hub on the television.
This article on Samsung Smart TVs explains everything you need to do to get your TV working again and will help you repair your Samsung TV if the volume control malfunctions.
Check the remote for correct operation before attempting to repair your Samsung TV’s volume stuck. Next, experiment with altering the volume levels of the television using the remote and the hardware controls on the bottom of the television.
In this article, we will address your query, How to Fix Samsung TV Volume Stuck?
Why is the Volume on My Samsung TV Stuck?
Before going into the comprehensive investigation of Samsung TV volume stuck or not working, we must first understand the root cause of the problem. It might be for a variety of causes.
Some of the most prominent causes are as follows:
1. Malfunctioning Remote Control
The vast majority of the time, your television will not pick up signals if you use a malfunctioning copy remote controller or a remote having expired cells.
There are several counterfeit replicas of the Samsung TV Remote Controller online.
These are cheaply constructed and of poor quality. As a result, they frequently fail. Change the batteries inside your TV remote controller and see if it makes a difference.
Please try using the official Samsung TV remote controller because it lasts longer.
2. HDMI
The HDMI cable allows you to send audio and video via a single connection. Samsung Smart TVs include an HDMI port for this purpose.
There will be no audio if the HDMI cable fails. Try a different HDMI cable; that could help.
3. Mute Mode is Enabled
The mute setting mutes all audio on your television. Mute mode prevents you from hearing any audio. To hear the audio again, turn off the mute option.
4. Outdated Firmware
In rare circumstances, the software of your television may have been outdated, causing the Samsung TV Volume to become stuck.
Consequently, we recommend that you try updating the software and then see if it resolves the issue.
5. Third-Party Applications
Third-party software installed on your system may occasionally interfere with its correct operation, resulting in your Samsung TV Volume becoming stuck.
As a result, we recommend that you uninstall any further third-party applications and see whether this resolves the issue.
How to Fix Samsung TV Volume Stuck Issue?
We can finally move on to the solutions now that we’ve covered the majority of the causes of its problem.
1. Inspect the Remote’s Infrared Sensor
Because infrared transmissions cannot be detected with the human eye, a simplistic diagnostic test may be performed by using the smartphone’s camera to verify if the remote’s infrared sensor is operating properly.
So, perform the steps below to inspect the infrared sensor on the television remote controller:
- To begin, launch the camera application, point the top side of the remote controller toward your camera lens, push a key on the remote controller, and check the camera’s screen for a light sensor.
- If the blinking light still remains on your camera’s display and the problem persists, try the solutions mentioned below.
2. Update Samsung TV’s Firmware to the Latest Version
Often a tiny defect in the operating system might cause difficulties like these, which can be fixed in a future update; consequently, upgrading the software on your television can solve this problem; thus, follow the steps below to upgrade the TV’s firmware:
Step 1: Goto Settings.
Step 2: Scroll Down and Select Support.
Step 3: In Support, Select Software Update.
Step 4: Click on Update Now.
Step 5: Once you click on Update Now, it will start checking for updates and if there is any update pushed by Samsung, then it will update.
Check this video if you need detailed step-by-step instructions.
3. Reset Samsung TV’s Sound Settings
Follow the steps below to Reset Samsung TV’s Sound Settings.
Step 1: Goto Settings.
Step 2: In Settings, Select Sound.
Step 3: In Sound, Select Expert Settings.
Step 4: In Expert Settings, Scroll down and Reset Sound.
Step 5: In Reset Sound, Select Yes to Reset sound settings.
Check out this video tutorial below if the written version is difficult to follow.
4. Conduct a Sound Test
Samsung televisions have a sound diagnostic test integrated to help you troubleshoot audio difficulties, so follow the steps below to conduct an audio diagnostic test on your Samsung TV.
Step 1: Goto Settings.
Step 2: In Settings, Select Support.
Step 3: In Support, Select Self Diagnosis.
Step 4: In Self Diagnosis, Select Start Sound Test.
Step 5: Once you Start the Sound Test, You will hear Music or Sound. If you hear the sound it means the sound is working well, if not you have a proper with the TV’s speaker.
Check out the video tutorial on How to Test Sound in Samsung TV.
5. Pair Remote Controller With TV Again
Your remote controller may malfunction due to an issue with the TV’s operating system, resulting in this error.
This problem may be remedied by reconnecting your remote controller to the television, so follow the instructions below.
- To begin, use the remote controller to switch on the television, then push and press the “Return” as well as “Play/Pause” keys for 5 to 10 seconds.
- The remote controller will now begin connecting to the TV; once this is completed, check to see if your Samsung TV volume problem has been repaired.
6. Turn Off the Smart Hub Feature
Samsung recently developed SmartHub, a function for Smart TVs that enables users to download additional apps, stream movies, TV episodes, and live TV onto their Smart TVs.
This technology may malfunction owing to an issue in the operating system and create this error; thus, follow the instructions below to disable this SmartHub:
Step 1: Goto Settings.
Step 2: In Settings, Select General.
Step 3: In General, Select Smart Features.
Step 4: In Smart Features, Turn Off or Disable Autorun Smart Hub.
Verify to see whether the Samsung TV Volume is now working properly.
7. Reset SmartHub Feature
If the stuck volume problem is not fixed by turning off the SmartHub function, resetting it may help.
Step 1: Goto Settings.
Step 2: In Settings, Select Support.
Step 3: In Support, Select Self Diagnosis.
Step 4: In Self Diagnosis, scroll down and select Reset Smart Hub.
8. Remove Unnecessary Apps
Often useless applications and data pile up in the TV’s limited storage, causing this problem. Emptying some storage space by uninstalling the unneeded apps can resolve this issue, so follow the steps below to delete the applications from your television:
Step 1: Goto Settings.
Step 2: In Settings, Select Support.
Step 3: In Support, Select Device Care.
Step 4: Once you select Device Care, it will Analyse the storage and all apps and Say Good or Bad. If there are Issues, Click on Start Device Care.
Once you click on Start Device Care, it will start doing its job such as Diagnosing storage and memory, Clearing cache memory and closing unused background apps.
9. Perform a Factory Reset
A factory reset erases the bulk of the device’s information and returns it to the factory settings.
Follow the steps below to Factory Reset Your Samsung TV.
Step 1: Click on the Home Button on your Remote controller.
Step 2: Select Settings.
Step 3: Select More.
Step 4: Scroll down and Select Support.
Step 5: Select Self Diagnosis.
Step 6: Scroll down and Select Reset
Step 7: Enter Your TV Pin. (Default Pin is 0000)
Step 8: You will get a Reset Warning Message, Select Yes.
You have now successfully factory reset your Samsung TV.
Check out the video tutorial if required.
10. Contact Samsung Support to Fix Remotely
If none of the solutions above succeed, consider calling Samsung TV Support and seeking Remote Support support through Samsung.
But first, make sure your Samsung television is connected to high-speed internet service.
- To begin, hit the “Home” key on the remote, then select Settings.
- In Settings, Select Support.
- In Support, Select Remote Management. a
- After consenting to the agreed terms, a screen with the “PIN” code will show next to you; keep a record of that “PIN” code.
- Contact the Samsung Remote Support on phone, and select the “Remote Support” option from the list.
- If a Samsung person answers the phone, simply tell them the TV’s “PIN” code that you recorded in step 4, then allow the representative to access your television remotely and fix it.
Conclusion
If your Samsung TV’s volume is stuck or not working, you probably don’t need to worry.
Just follow all the above-mentioned solutions and you will be fine.
FAQ
Disconnect the television from the power outlet. While it is disconnected, push and hold down the power key on the television for twenty to twenty-five seconds. Release the power key and reconnect the cable. Switch on the television, either using the remote controller or manually, and see whether the image continues to freeze.How do I unfreeze my TV?
You may also factory reset any Samsung smart television by pressing the station up, volume up, station down, volume down, as well as source symbols at the side of the Samsung smart television and then following the on-screen directions by using the arrow keys.How do I reset my Samsung TV without a remote controller?
Last Updated on January 15, 2024 by Shabarish Balaji
I founded CrestaTech to share my insights through hands-on testing of devices.
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