Samsung TV Volume Stuck? Try These Easy Solutions

Several users have the problem of their Samsung TV volume being stuck or not functioning.

There are several explanations for a Samsung TV volume stuck issue, but in most circumstances, the issue is fixable.

In case the volume of your Samsung TV is stuck or not functioning, you must reset the Smart Hub on the television.

This article on Samsung Smart TVs explains everything you need to do to get your TV working again and will help you repair your Samsung TV if the volume control malfunctions.

Check the remote for correct operation before attempting to repair your Samsung TV’s volume stuck. Next, experiment with altering the volume levels of the television using the remote and the hardware controls on the bottom of the television.

In this article, we will address your query, How to Fix Samsung TV Volume Stuck?

Why is the Volume on My Samsung TV Stuck?

Before going into the comprehensive investigation of Samsung TV volume stuck or not working, we must first understand the root cause of the problem. It might be for a variety of causes.

Some of the most prominent causes are as follows:

1. Malfunctioning Remote Control

The vast majority of the time, your television will not pick up signals if you use a malfunctioning copy remote controller or a remote having expired cells.

There are several counterfeit replicas of the Samsung TV Remote Controller online.

These are cheaply constructed and of poor quality. As a result, they frequently fail. Change the batteries inside your TV remote controller and see if it makes a difference.

Please try using the official Samsung TV remote controller because it lasts longer.


Examine Every HDMI Connection

The HDMI cable allows you to send audio and video via a single connection. Samsung Smart TVs include an HDMI port for this purpose.

There will be no audio if the HDMI cable fails. Try a different HDMI cable; that could help.

3. Mute Mode is Enabled

Mute Button Samsung

The mute setting mutes all audio on your television. Mute mode prevents you from hearing any audio. To hear the audio again, turn off the mute option.

4. Outdated Firmware

In rare circumstances, the software of your television may have been outdated, causing the Samsung TV Volume to become stuck.

Consequently, we recommend that you try updating the software and then see if it resolves the issue.

5. Third-Party Applications

Third-party software installed on your system may occasionally interfere with its correct operation, resulting in your Samsung TV Volume becoming stuck.

As a result, we recommend that you uninstall any further third-party applications and see whether this resolves the issue.

How to Fix Samsung TV Volume Stuck Issue?

We can finally move on to the solutions now that we’ve covered the majority of the causes of its problem.

1. Inspect the Remote’s Infrared Sensor

Because infrared transmissions cannot be detected with the human eye, a simplistic diagnostic test may be performed by using the smartphone’s camera to verify if the remote’s infrared sensor is operating properly.

So, perform the steps below to inspect the infrared sensor on the television remote controller:

  1. To begin, launch the camera application, point the top side of the remote controller toward your camera lens, push a key on the remote controller, and check the camera’s screen for a light sensor.
  2. If the blinking light still remains on your camera’s display and the problem persists, try the solutions mentioned below.

Verify that the remote's Infrared sensor remains operational

2. Update Samsung TV’s Firmware to the Latest Version

Often a tiny defect in the operating system might cause difficulties like these, which can be fixed in a future update; consequently, upgrading the software on your television can solve this problem; thus, follow the steps below to upgrade the TV’s firmware:

Note: Make sure to have a proper internet connection and connected to the TV through ethernet or WiFi.

Step 1: Goto Settings.

Select Settings

Step 2: Scroll Down and Select Support.


Step 3: In Support, Select Software Update.

Software Update

Step 4: Click on Update Now.

Update Now

Step 5: Once you click on Update Now, it will start checking for updates and if there is any update pushed by Samsung, then it will update.

Checking for updates

Check this video if you need detailed step-by-step instructions.

3. Reset Samsung TV’s Sound Settings

Follow the steps below to Reset Samsung TV’s Sound Settings.

Step 1: Goto Settings.

Select Settings

Step 2: In Settings, Select Sound.

Samsung Sound Settings

Step 3: In Sound, Select Expert Settings

Samsung Expert Sound Settings

Step 4: In Expert Settings, Scroll down and Reset Sound.

Samsung Reset Sound

Step 5: In Reset Sound, Select Yes to Reset sound settings.

Samsung Reset Sound Yes

Check out this video tutorial below if the written version is difficult to follow.

4. Conduct a Sound Test

Samsung televisions have a sound diagnostic test integrated to help you troubleshoot audio difficulties, so follow the steps below to conduct an audio diagnostic test on your Samsung TV.

Step 1: Goto Settings.

Select Settings

Step 2: In Settings, Select Support


Step 3: In Support, Select Self Diagnosis.

Self Diagnoise in Samsung TV

Step 4: In Self Diagnosis, Select Start Sound Test.

Start Sound Test in Samsung TV

Step 5: Once you Start the Sound Test, You will hear Music or Sound. If you hear the sound it means the sound is working well, if not you have a proper with the TV’s speaker.

Sound Test Demo in Samsung TV

Check out the video tutorial on How to Test Sound in Samsung TV.

5. Pair Remote Controller With TV Again

Your remote controller may malfunction due to an issue with the TV’s operating system, resulting in this error.

This problem may be remedied by reconnecting your remote controller to the television, so follow the instructions below.

  1. To begin, use the remote controller to switch on the television, then push and press the “Return” as well as “Play/Pause” keys for 5 to 10 seconds.
  2. The remote controller will now begin connecting to the TV; once this is completed, check to see if your Samsung TV volume problem has been repaired.

6. Turn Off the Smart Hub Feature

Samsung recently developed SmartHub, a function for Smart TVs that enables users to download additional apps, stream movies, TV episodes, and live TV onto their Smart TVs.

This technology may malfunction owing to an issue in the operating system and create this error; thus, follow the instructions below to disable this SmartHub:

Step 1: Goto Settings.

Step 2: In Settings, Select General.

General in Samsung TV Settings

Step 3: In General, Select Smart Features.

Smart Features in Samsung TV

Step 4: In Smart Features, Turn Off or Disable Autorun Smart Hub

Turn off Smart Hub in Samsung TV

Verify to see whether the Samsung TV Volume is now working properly.

7. Reset SmartHub Feature

If the stuck volume problem is not fixed by turning off the SmartHub function, resetting it may help.

Please remember that this will erase all of the user’s username and password and revert the configuration to factory defaults.

Step 1: Goto Settings.

Select Settings

Step 2: In Settings, Select Support


Step 3: In Support, Select Self Diagnosis.

Self Diagnoise in Samsung TV

Step 4: In Self Diagnosis, scroll down and select Reset Smart Hub.

Reset Smart Hub

8. Remove Unnecessary Apps

Often useless applications and data pile up in the TV’s limited storage, causing this problem. Emptying some storage space by uninstalling the unneeded apps can resolve this issue, so follow the steps below to delete the applications from your television:

Step 1: Goto Settings.

Step 2: In Settings, Select Support.

Step 3: In Support, Select Device Care.

Device Care in Samsung TV

Step 4: Once you select Device Care, it will Analyse the storage and all apps and Say Good or Bad. If there are Issues, Click on Start Device Care.

Start Device Care Samsung TV

Once you click on Start Device Care, it will start doing its job such as Diagnosing storage and memory, Clearing cache memory and closing unused background apps. 

Device Care Process Samsung TV

9. Perform a Factory Reset

A factory reset erases the bulk of the device’s information and returns it to the factory settings.

Note: Factory Resetting will delete all the existing data, Log you out of all the OTT platforms and WIFI.

Follow the steps below to Factory Reset Your Samsung TV. 

Step 1: Click on the Home Button on your Remote controller.

Samsung Remote Home ButtonStep 2: Select Settings.

Select Settings

Step 3: Select More.

Select More

Step 4: Scroll down and Select Support.


Step 5: Select Self Diagnosis.

Self Diagnose

Step 6: Scroll down and Select Reset


Step 7: Enter Your TV Pin. (Default Pin is 0000)

Enter Pin

Step 8: You will get a Reset Warning Message, Select Yes.

Reset Warning

You have now successfully factory reset your Samsung TV. 

Check out the video tutorial if required.

10. Contact Samsung Support to Fix Remotely

If none of the solutions above succeed, consider calling Samsung TV Support and seeking Remote Support support through Samsung.

But first, make sure your Samsung television is connected to high-speed internet service.

  1. To begin, hit the “Home” key on the remote, then select Settings.
  2. In Settings, Select Support.
  3. In Support, Select Remote Management. a
  4. After consenting to the agreed terms, a screen with the “PIN” code will show next to you; keep a record of that “PIN” code.
  5. Contact the Samsung Remote Support on phone, and select the “Remote Support” option from the list.
  6. If a Samsung person answers the phone, simply tell them the TV’s “PIN” code that you recorded in step 4, then allow the representative to access your television remotely and fix it.


If your Samsung TV’s volume is stuck or not working, you probably don’t need to worry.

Just follow all the above-mentioned solutions and you will be fine.


How do I unfreeze my TV?

Disconnect the television from the power outlet. While it is disconnected, push and hold down the power key on the television for twenty to twenty-five seconds. Release the power key and reconnect the cable. Switch on the television, either using the remote controller or manually, and see whether the image continues to freeze.

How do I reset my Samsung TV without a remote controller?

You may also factory reset any Samsung smart television by pressing the station up, volume up, station down, volume down, as well as source symbols at the side of the Samsung smart television and then following the on-screen directions by using the arrow keys.

Last Updated on January 15, 2024 by Shabarish Balaji

Shabarish Balaji
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